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    Frequently Asked Questions

    What is your return policy?

    We offer a 30-day money-back guarantee. If you’re not satisfied, simply return the product for a full refund.

    When will I receive my order?

    Orders are usually processed within 1–2 business days. Delivery takes 5–10 business days depending on your location.

    Are your products covered by warranty?

    Yes, all products come with a 1–2 year warranty against manufacturing defects.

    How can I track my order?

    Once your order has shipped, you’ll receive a tracking link via email to follow your package.

    What payment methods do you accept?

    We accept all major credit cards, PayPal, and secure payment providers like Apple Pay and Google Pay.

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    Free Shipping

    Free Shipping on all orders

    Satisfied or refunded

    Free returns within 30 days

    We are available 24/7

    Contact us by chat, mail, phone

    100% Secure payments

    Visa, Mastercard, Amex, PayPal

    Mail: support@lu-nora.com
    Company name: 
    Lunora
    Opening Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)

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    One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.